Shell

Communications Coordinator Retail

To be successful in this position you will need relevant experience as a communications professional

  • Shell
  • 21 jan. 2020
  • HBO
  • WO
  • Fulltime
  • Energie
Functieomschrijving
The Shell Retail Benelux & France (BNLF) business consists of 1000 sites in 4 countries serving thousands of customers every day. The Retail business in BNLF is a challenging and dynamic environment where one finds all aspects of running an end-to-end Retail business. Within the market units we have a leading presence or are in the top 3. This is due to our excellent network, attractive customer offer and our hospitable staff on site. In the changing Retail landscape that is getting more and more competitive every year, BNLF Retail is committed to deliver the Retail mission of making life journey’s better by enriching today and creating a more sustainable tomorrow. With over 200 mln customer interactions every year, the main challenge is to create an excellent customer experience for every customer, on every site, every day. The key to achieve a superior customer experience is through first-class operational excellence and having the most hospitable staff.

The role
The Communication Coordinator Retail BNLF plays a pivotal role in achieving the Retail ambitions especially in the area of treating customers as guests and helping our site staff to be at their best. The goal is to support the Retailers & Dealers in their efforts and to create teams with happy and motivated staff that deliver an excellent customer experience.

In this role you will be responsible for:
  • Responsible for all retail site staff communication within Retail BNLF
  • Responsible for all internal communication to retail sites, via the intranet Shell Markethub, printed magazine Bijtanken/Faire le Plein / La Route and the online Welcome to Shell magazine
  • Responsible for the content management & animation of the “Employee Engagement App” aiming at informing & engaging site staff with regards to the Shell brand and the recruitment website
  • Coordination and gate keeping for all site related campaigns and focus areas
  • Responsible for development, coordination and evaluation of people communication campaigns. In cooperation with all retail departments and external agencies
The Retail business is at the forefront of the dynamics of society where change is a constant. The energy transition and the rapid technological development requires adaptive people as the role will evolve in order for Shell Retail to thrive through the Energy Transition.

Skills & Requirements :
To be successful in this position you will need relevant experience as a communications professional within the Dutch market with specifically experience with project delivery, stakeholder engagement and managing several communication channels. We believe experience in a retail environment, with affinity for customer experience, will help you but it is not necessary. You will need strong interpersonal communication skills. You are fluent in Dutch on a professional level but also your English communication skills are sufficient for a professional environment.

Interested?
Apply online via the 'Apply' button.